THE GENERAL MANAGER, NORTHERN RAILWAYS vs MRS HARLEEN KAUR

Judgment text excerpt

$~ * IN THE HIGH COURT OF DELHI AT NEW DELHI % Judgment reserved on: 10.01.2025 Judgment pronounced on: 20.01.2025 + CM(M) 4146/2024 THE GENERAL MANAGER, NORTHERN RAILWAYS .....Petitioner Through: Ms. Anushkaa Arora, Senior Panel Counsel. versus MRS HARLEEN KAUR .....Respondent Through: Mr. Siddhant Rai Sethu, Mr. Salib Gurdeep Singh, Mr. Mayank Gupta & Mr. Kaustubh Singh, Advs. CORAM: HON'BLE MR. JUSTICE RAVINDER DUDEJA JUDGMENT RAVINDER DUDEJA, J. 1. Present petition has been filed under Article 227 of the Constitution of India, impugning the order dated 23.10.2024 in Revision Petition No. 1356/2024 passed by the National Consumer Disputes Redressal Commission [in short “National Commission”] and order dated 20.12.2023 in Appeal No. A/643/2023, passed by State Consumer Disputes Redressal Commission [in short “State Commission”]. 2. Complainant Smt. Harleen Kaur filed a Consumer Complaint Signature Not Verified Digitally Signed CM(M) 4146/2024 Page 1 of 8 By:SUNITA KUMARI Signing Date:20.01.2025 18:01:52 before the District Consumer Disputes Redressal Commission, Delhi against the petitioner. Her grievance in the complaint was that she was travelling in train against a reserved seat and that when the train was about to reach the destination station, an unidentified individual entered the coach and snatched her purse and jumped out of the moving train. Respondent claimed that TTE/Railway Staff carelessly left the door of the coach open, and thus, there was negligence and deficiency of service on the part of the petitioner, since it was the duty of the Railways to provide safe, secure and comfortable journey as well as safety and security of luggage of passengers. 3. The complaint was disposed of vide order dated 24.07.2023 and the operative part of the order reads as un