PUNEET SINGHAL vs THE INSURANCE OMBUDSMAN, NEW DELHI & ANR.

Judgment text excerpt

$~92 * IN THE HIGH COURT OF DELHI AT NEW DELHI % Date of Decision: 03rd February, 2025 + W.P.(C) 1335/2025 & CM APPL. 6539/2025 PUNEET SINGHAL .....Petitioner Through: Mr. Ujwal Lahoti, Mr. Teeksh Singhal and Ms. Tanya Sharma, Advocates versus THE INSURANCE OMBUDSMAN, NEW DELHI & ANR. .....Respondent Through: None CORAM: HON'BLE MR. JUSTICE MANOJ JAIN J U D G M E N T (oral) CM APPL. 6539/2025 (exemption) Exemption allowed, subject to all just exceptions. W.P.(C) 1335/2025 1. Rules 16 & 17 of Insurance Ombudsman Rules, 2017 read as under: - “16. Recommendations made by the Insurance Ombudsman. — (1) Where a complaint is settled through mediation, the Ombudsman shall make recommendation which it thinks fair in the circumstances of the case, within one month of the date of receipt of mutual written consent for such mediation and the copies of the recommendation shall be sent to the complainant and the insurer concerned. (2) If the recommendation of the Ombudsman is acceptable to the complainant, he shall send a communication in writing within fifteen days of receipt of the recommendation, stating clearly that he accepts the settlement as full and final. (3) The Ombudsman shall send to the insurer, a copy of its recommendation, along with the acceptance letter received from the complainant and the insurer shall, thereupon, comply with the terms of the recommendation immediately but not later than fifteen days of the receipt of such recommendation, and inform the Ombudsman of its compliance. Signature Not Verified Digitally Signed W.P.(C) 1335/2025 1 By:SONIA THAPLIYAL Signing Date:06.02.2025 15:22:03 17. Award. — (1) Where the complaint is not settled by way of mediation under rule 16, the Ombudsman shall pass an award, based on the pleadings and evidence brought on record.