Your Niyam Emails Now Arrive Reliably

An email you never receive is worse than no email at all. Some users reported that verification links, billing receipts, and onboarding guide emails were arriving late, landing in spam, or not appearing at all. We have fixed the underlying sending setup so every category of Niyam email now reaches you reliably.

What changed

The problem was on our side. Our sending domain was not fully authenticated, which gave receiving mail providers reason to treat our messages with suspicion. Some delayed them; others filtered them to spam without any notice. The most visible symptoms were:

• Sign-up verification links arriving minutes late or going straight to a spam folder.
• Billing receipts and credit confirmations that never appeared after a payment went through.
• Onboarding guide emails skipping days in the sequence, leaving gaps in the introduction to the product.

We have now completed proper sending authentication across all Niyam email. Mail providers can verify that messages from us genuinely originate from Niyam, which removes the main reason they were treating them with suspicion. We also consolidated all account, billing, and guide email onto a single verified sender address — [email protected] — and moved account-critical messages onto a monitored delivery path so failures are caught rather than dropped silently.

How to use it

There is nothing for you to configure. The fix is entirely on our end. Here is what you can now expect:

1. Verification and password-reset emails arrive within moments of you requesting them, so you can complete sign-up or recover access without waiting.
2. Billing receipts and credit confirmations send every time a payment posts, a top-up is applied, or a refund goes through, keeping your records complete.
3. Onboarding guide emails deliver on schedule, one focused tip at a time, without gaps in the sequence.

If you are expecting a Niyam email and it has not arrived within a couple of minutes, check your spam or promotions folder first. Some providers made a judgment about our messages before the fix was in place, and clearing that impression takes a little time on their end.

Why it matters

For a tool used in legal work, email reliability is not a minor detail. A verification link that never arrives means you cannot get started with a deadline approaching. A missing billing receipt leaves a gap in your records. An onboarding email that fails to send means you miss a workflow you did not know to look for.

Authentication failures are particularly frustrating because the problem is invisible. You submitted your details, something happened on screen, and then nothing arrived. You do not know whether to try again or wait. Fixing the authentication removes that ambiguity: you receive the email promptly, or if something genuine fails, we know about it and can act on it.

The 30-day onboarding guide is designed to introduce Niyam features at a pace that fits around a legal practice — one actionable tip at a time, sent when you are likely to have a few minutes to try it. A sequence with missing days defeats that design entirely. With reliable delivery, each email arrives when it should and builds on the one before it.

Good to know

• All Niyam email now comes from [email protected]. Adding this address to your contacts or safe-sender list tells your mail provider to trust our messages going forward.
• If older Niyam email landed in your spam folder before this fix, marking one message as Not spam helps your provider recalibrate for future messages.
• You can unsubscribe from the onboarding guide at any time without affecting account or billing emails, which we always send because they relate directly to your access and your credits.
• If you expect a Niyam email and cannot find it even in spam, write to us at [email protected] with a short description and we will resend it promptly.