Failed Generations Refund Your Credits Automatically

You should never pay for something that did not work. Every generation in Niyam — a research answer, a drafted document, a notice analysis — reserves credits before it runs. Previously, if a generation failed midway through because of a problem on our side, those reserved credits could remain deducted until you noticed and wrote in. That is now handled automatically, with no action required from you.

What changed

When a generation fails because of an error on our side, Niyam now posts a refund of the reserved credits back to your balance immediately.

• The refund appears in your transaction history with a clear label indicating it was a return for a failed generation, so you know exactly what happened and when.
• The correction posts within moments of the failure being confirmed, not at the end of a billing cycle or after a support review.
• Your balance always reflects work that actually completed. Every deduction corresponds to a result you received.

How it works

1. You start a generation and Niyam reserves the appropriate credits for the task.
2. The generation runs. If a service error, infrastructure timeout, or system fault stops it from completing on our side, the run is marked as failed.
3. Niyam immediately posts a credit refund for the reserved amount back to your balance.
4. The entry appears in your transaction history alongside your top-ups and charges, labelled clearly so the record is clean and traceable.

You do not need to trigger the refund or report the failure. The system detects it and corrects the balance automatically.

Why it matters

Credits in Niyam are real money, purchased in Indian rupees, and the balance shown in your account is the meter by which you know what you have spent and what remains. If that meter is wrong — if it shows credits consumed for work that did not complete — you lose trust in the number and start keeping a parallel count somewhere else. That is friction no one should carry through a working day.

Automatic refunds remove that friction entirely. The balance in Niyam is the balance you actually have, and every line in the transaction history tells an accurate story. For advocates and counsel who use Niyam across research, drafting, and notice analysis throughout the day, the meter staying accurate is foundational to trusting the tool.

This also eliminates a whole category of support requests. Rather than writing in after noticing a discrepancy and waiting for a manual review, you simply see the refund already applied and move on. The correction is faster than any ticket process and happens without you needing to spot the problem in the first place.

Good to know

• Automatic refunds cover failures on our side: service errors, infrastructure faults, and generation runs that could not complete because of a problem in Niyam's systems.
• They do not apply to a completed result you did not find useful. If the generation ran and delivered an output, the credits reflect work that was done.
• Refunds appear alongside top-ups and charges in the transaction history page, so the complete picture of your credits — purchased, spent, and returned — stays in one place.
• If you spot a failed generation that did not receive an automatic refund, write to us with the approximate timestamp and we will investigate and apply the correction manually if the system missed it.
• The refund mechanism runs silently in the background. You will not receive a notification for each individual refund, but every entry is visible in transaction history whenever you want to review it.