Niyam.ai Refund Policy

Effective Date: 2023-10-27

Owned and Operated by: TinyCheque Ventures Private Limited

Registered Address: 9 Floor, Tower-B3, Unit No-935, Spaze I Tech Park, Sohna Road, Gurugram, Haryana, PIN Code: 122018

This Refund Policy ("Policy") outlines Niyam.ai's approach to refund requests related to our services. Please read this Policy carefully before subscribing to our Services.

1. General Refund Policy

Niyam.ai generally does not offer refunds for subscription fees, due to the nature of our services as a digital platform providing access to online legal research tools and resources.

2. Exceptions to the Refund Policy

We may consider providing refunds in the following exceptional circumstances:

• Service Downtime: If the Niyam.ai platform and servers are unavailable, and we are unable to maintain at least 99% uptime for a significant period due to a fault on our part, we may grant a refund for the unused portion of your subscription period.
• Major Service Malfunction: If a specific service or functionality of our platform fails to operate as intended due to a fault on our part, and we cannot resolve the issue within a reasonable timeframe, we may issue a refund for the affected period of your subscription.
• Technical Issues Beyond Our Control: In rare circumstances where unforeseen technical issues prevent you from utilizing the Services as intended, and these issues are entirely outside of our control, a refund may be considered on a case-by-case basis.

3. Procedure for Refund Requests

If you believe you are eligible for a refund under the exceptions listed above, please contact our support team at [email protected].

Provide Details: Provide specific details about the issue you encountered, the date and time of the disruption, and any steps you took to troubleshoot the problem.

Documentation: You may be asked to provide supporting documentation, such as screenshots or error logs.

We will carefully review your request and assess your eligibility for a refund. Our decision will be based on the specific circumstances of your situation.

4. Refund Process:

Refund Processing: If your refund request is approved, the refund will be processed using the same payment method used for the original purchase. The processing time for refunds may vary depending on your bank or payment provider.

Refund Amount: The refund amount will typically correspond to the unused portion of your subscription period for which service disruption was experienced, as determined by our assessment.

5. No Refunds for Non-Technical Issues

Please note that we do not provide refunds for non-technical issues, such as:

• Changes in User Needs: If you no longer require our services, you can choose to cancel your subscription without a refund.
• Incorrect Subscription Selection: Please review the terms and conditions of your subscription carefully before purchase.
• User Error or Misuse: We are unable to offer refunds for errors or misuses of the platform caused by the user.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please feel free to contact our support team at [email protected].

7. Changes to Refund Policy

We reserve the right to modify or update this Refund Policy from time to time. We will post any changes to this Policy on our website. We recommend that you check this Policy periodically for updates.

8. Governing Law & Jurisdiction

This Refund Policy is governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana, India. By accessing and using our services, you agree to this jurisdiction.