# Use Niyam Through a Durable WhatsApp Channel

> Niyam now supports a durable WhatsApp channel for linked users, with the same core workflows routed through chat and secure handoffs where needed.

Beta · 9 August 2026

## What changed

Niyam now supports a durable WhatsApp channel in beta. Instead of WhatsApp acting as a one-way notification surface, it can now carry real work through the same underlying Niyam services used on the web. Registration, account linking, follow-up actions, and document handoffs all route through the canonical Niyam domain rather than a separate chat-only data store.

That distinction matters because the WhatsApp experience is designed as another way to reach the same system of record, not as a parallel product with its own incomplete view of your work. Where a browser is still the right place to finish an action, Niyam issues a secure handoff rather than forcing the whole workflow into chat.

## How to use it

1. Start from the supported Niyam WhatsApp channel.
2. Complete the linking or registration flow when prompted so the channel is tied to the correct Niyam account.
3. Use the available commands and guided prompts in chat to move work forward.
4. When a task is better completed in the browser — such as reviewing a document or opening a generated file — use the secure handoff link Niyam sends.
5. Return to WhatsApp when you want to continue from the channel again.

## Why it matters

Many legal workflows begin away from a desk: outside court, between meetings, while coordinating with a client, or while following up on a filing. A durable WhatsApp channel makes Niyam available in those moments without splitting your account, billing state, documents, or permissions into a second system. You reach the same Niyam workflows from a different surface.

The handoff model is equally important. Chat is useful for quick actions and continuity, but some steps still need a full browser surface. Secure handoffs let the conversation stay light while the sensitive or document-heavy step moves into the environment best suited for it.

## Good to know

- This channel is in **beta**. The set of supported workflows will continue to expand.
- WhatsApp acts as a channel into Niyam, not as a separate legal-data store.
- Secure handoffs are used when a browser is the safer or clearer place to complete a step.
- Account linking and authorization checks still apply. The chat surface does not bypass your normal access controls.

https://niyam.ai/changelog/whatsapp-channel-beta